FAQ
General
Do you offer gift cards?
Yes, we do! You can purchase digital gift cards here at your desired amount.
How long do orders take to process?
All Canadian orders placed are processed, packed and shipped within Canada from Chatham, ON. The timing depends on what season of the year as holidays are generally busier.
Do you make custom projects?
Yes, for custom projects, please fill out the form and we will soon provide you with the cost and the project execution timeframe.
Shipping & Returns
Do you ship internationally?
We do not offer international shipping. The size and weight of our packages and the additional packing care that our items require means that the rates for shipping are very high. We are more than happy to get you a shipping quote, but please be forewarned that shipping costs will exceed approximately $75 CAD.
If you are interested, contact us.
What is your shipping policy for Canadian orders?
All Canadian orders placed are processed, packed and shipped within Canada from Chatham, ON. All packages are shipped using Canada Post. No duties or additional taxes will be incurred after placing your order. Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer.
Exchanges and returns
Our products are made to order so exchanges and returns are not possible unless there is a design mistake on our end or if the item has arrived damaged.